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Home move FAQ

Source：Vanpac GroupAsia

Time：2019-01-05

　　Home move FAQ

Q: 1. Which countries do you offer for moving home?

A: weber international as the core members of the international association of moving, through the international association of moving platform, itself with the proxy network construction, the weber international can provide more than 200 countries and regions in the world move home services, covering the us and Canada, Britain, the European Union, Australia, Asia and other regions of many countries, and formed the service, process, and the standardization of internal management system.

How do I need to move abroad?

A: webber returns to China to move the service to save worry and effort as the principle, the whole process only needs you to provide the demand through telephone, email or online, everything else is completed by us; Including: early for you to design a variety of relocation plans, itinerary plans, customs policy reminders, to the late stage of on-site packaging, customs declaration, customs clearance and delivery restoration, are completed by our staff, you do not need to go to the customs.

How can I get your offer

A: you can inform us of the location, volume, general name and destination city of the goods through customer service hotline, online consultation or email, and then get our detailed quotation sheet.

How do you charge for your moving service back home?

A: the billing of international shipping is usually calculated according to the volume of the goods, which is 1 cubic meter of shipment. However, in the diversified service mode of webber international, the air moving service is calculated according to the weight of the goods, and the service of traveling with A partner is calculated according to the number of cartons, so as to meet the needs of more small goods customers.

Q: what kind of transportation do you have back home?

A: webber international home moving service has A variety of service methods, which can meet the needs of different customer groups:

Q: 6. How long is the shipping part of moving home?

A: because China is A big exporter, there will be more direct shipping to each country, so the time will be shorter. However, the shipping company may not have such A large amount of direct shipping when returning to China, so they need to call at other countries, so the time will be slightly longer than that of going abroad.

Q: 7. What should be done if the goods are lost or damaged?

A: webber international will sign the "carrier contract" with each customer who USES the service, and there is A clear agreement on compensation for loss or damage in the contract. Secondly weber packaging and operation of international services at home and abroad, are carried out in accordance with the guidelines for the international association of moving, the unexpected situation is relatively small, such as for a variety of reasons unfortunately damage, etc., at the time of delivery door to door service supervisor will photograph forensics and registration in the distribution list, and then turned over to the quality of service management department will handle the claim.

What are the procedures for customs declaration? Do you handle it on your behalf? Do I need to go in person?

A: our company will complete the customs formalities for you to return to China and enter the country. You don't need to go to the customs in person. For the declaration of foreign countries, you only need to provide a copy of your passport. For the declaration after entry, you need to provide the original passport, the airport declaration form, the declaration authorization, the third inspection authorization, and the declaration commitment for personal goods.

Do I have to pay duty on my things when I enter China

A: such as meet the requirements of the customs for identity, clothing, luggage can be duty-free within the range for reasonable use and other electrical appliances, furniture and other items, in principle, the customs need according to the standard tariff, such as when entry at the customs at the airport counter have to fill in the personal baggage entry declaration ", often can let the customs personnel remark may obtain 5000 yuan of tax exemption, and tariffs for deduction.

Q: 10. Do I need to fumigate my furniture when transporting it back to China?

A: if there is no outer packing of logs, there is usually no need for fumigation. But when all personal baggage enters the country, the customs and commodity inspection department usually disinfects the outer packing or containers of the articles and charges A fee.

Q: 11. When do I need to pay for your home moving service?

A: we will not collect any payment from the customer at the early stage for the home moving service of webber international. The payment will be made after the goods are shipped by sea. Then the customer service staff will provide the ocean bill of lading of the goods.

Keywords： Move back home

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