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Frequently asked questions about moving abroad
Source：Vanpac GroupAsia
Time：2019-01-05
Frequently asked questions about moving abroad
Q: what mode of transportation can you offer?
A: international migrants move mainly by sea, air and land transport as A supplement, our company can provide sea transport move consolidation and FCL door to port and door to door service; If you need, you can also use our air and land transportation services.
Q: what information do I need to provide you to get an accurate quotation?
A: you need to provide the information of the city where the goods are located, the shipping time, the postal code of the overseas receiving address, the approximate volume of the goods, whether the goods need to be packaged at home and whether there are heavy goods (such as piano and safe deposit box) to our company, so as to calculate the price.
Q: what are the differences between door to port, door to door, door to door value-added service and centralized consignment service?
A:
Service project
Door to port service
Door to door service
Door to door value-added service
Centralized consignment service
The difference between
The goods will be received from your home to the port nearest to the receiving address of your destination country. After the goods arrive at the port, the service of our company will be completed. You need to go to the customs with your certificate and the customs clearance materials prepared by our company for you for customs clearance and distribution.
Receive goods from your home to your destination country;
Based on door-to-door service, lethal flight will take the items to your home, place them in place, remove the outer packing of the items, remove the debris, and assemble simple furniture.
Centralize the goods and warehouses of all customers in the whole country, uniformly load them into containers and then go straight to a certain place abroad. After customs clearance, centralize the distribution to the customer's home and provide value-added services.
Q: under what circumstances do I need to use your LCL or FCL service?
A: the minimum container size of A standard shipping container is 28CBM. When the volume of articles you need to move is less than 20CBM, our company suggests LCL mode to be cost-effective. When the volume of articles you need to move is more than 20CBM, we suggest FCL mode.
Q: can you ship the food and drinks?
A: in principle, the customs forbids the consignment. A small amount is ok, but it is not recommended to consignment. Many countries are very strict to our country's food control, in order to avoid this kind of items affect the overall customs clearance progress or suggest you do not consignment, in addition, alcohol clearance in foreign countries will produce high taxes.
Q: how long does it take to go abroad?
A: the shipping dates of some common destination countries:
Country of destination
The west coast
vancouver
Australia
Japan
Shipping date
Country of destination
Shipping date
About 25 to 35 days
The east coast
About 35 to 45 days
About 15 to 25 days
Toronto
20-30 days
18 to 25 days
Singapore
5 to 10 days
8-15 days
Q: what materials and certificates do I need to provide for domestic customs declaration and foreign customs clearance?
A: if you are A foreigner, you need to provide copies of your residence permit, work permit and passport to our company for customs clearance. If you are Chinese, you only need to provide your passport and immigration visa to our company. If you are in the pearl river delta region, you only need to provide the copy of your certificate to our company for customs clearance. For customs clearance in most countries in the world, the required materials are: passport with photo page and visa page copy, English packing list, Marine bill of lading and a copy of the customs clearance form for personal goods in the destination country with your signature. The Canadian customs requires the consignee to go to the customs for inquiry in person.
Q: can you pack them at home?
A: yes, our company has professional packaging teams and warehouses in guangzhou, Shanghai and Beijing, which can provide professional door-to-door packaging services for customers in the above cities and surrounding cities. Our company also has agency outlets and partners in other areas to provide you with professional door-to-door packaging services.
Q: how much do you charge for packing?
A: first of all, our company will arrange staff to come to measure the volume free of charge, and then provide various schemes and prices for you to choose according to the types of your articles.
Q: shall I fumigate my furniture for export?
A: if your furniture and articles are personal articles, they do not need to be fumigated. However, the packaging of your articles should not use log packaging. Instead, plywood and cardboard boxes should be used to avoid fumigation.
Q: after packing for me, how did you do the door-to-door loading? Where will my goods be shipped when they are finished?
A: choose different modes of transportation and different ways of loading. If you use FCL for transportation, our company will arrange A trailer to your door for loading. If you use LCL transportation, we will arrange the company's truck or the agent's truck to load at your door, and then transport to our warehouse and other customers' goods LCL; If your home is in the urban area and cannot be entered by trailer or large truck, our company will arrange a small truck to enter the loading area and transport it to the warehouse for loading.
Q: what materials and documents do I need to fill in after I confirm the order?
A: after the order is confirmed, our company will make the contract of moving abroad for you, which needs your signature and confirmation. If you don't need our company to provide door-to-door packaging service, you need to provide A packing list to our company. If you need our company to do door-to-door packaging, our company will arrange someone to arrange the packing list for you. In addition, you need to fill in the shipping mark information of our company, so that our company can make the special shipping mark for you.
Q: do I need to go to the customs for domestic customs declaration?
A: no, our company has the qualification of international transportation of personal articles, which is A registered enterprise of the customs, and has the qualification of declaration on behalf of the customs. For other special reasons, the customs will require the parties concerned to explain at the scene.
Q: which shipping company did you book space for me?
A: our company selects the shipping company with the fastest time and the safest service as the purpose, rather than the shipping company with poor timeliness and safety for you in pursuit of profit maximization.
Q: is the shipping date you provided absolutely accurate?
A: international shipping schedule is affected by multiple factors. No company engaged in shipping can guarantee that the shipping schedule is absolutely accurate, only relative. However, our company can guarantee that the shipping companies we book space for you are all large and have good safety and timeliness.
Q: what do I need to do after the goods arrive at the port?
A: if you choose our door-to-port service, you need to bring your certificate and English packing list to the customs to fill in the form and handle customs clearance. If you choose our door to door service or door to door value-added service, we will complete the customs clearance and delivery of goods upon arrival.
Q: when should I pay you?
A: the shipping company will issue the ocean bill of lading to our company 3-5 days after the ship booked for you departs from the port. Our company will fax or scan the email to you after receiving the bill of lading. After you confirm the content of the ocean bill of lading, you can pay the fee to our company.
Q: what kind of document is an ocean bill of lading?
A: Ocean Bill of Lading is the Bill of Lading issued by the carrier after receiving the goods, which is the certificate of the contract signed by the carrier.
Q: are there any hidden fees for customs clearance?
A: the door-to-door price provided by our company includes the expenses that must be incurred during the move, but not the customs inspection fees, customs duties and consumption taxes that may be incurred. Besides the standard services you choose, such as paid services such as carpentry and electrician.
Q: what is the customs inspection fee?
A: customs inspection fee refers to the cost incurred by customs staff in normal inspection of goods in the process of customs declaration and clearance. The inspection method is usually random inspection, which can be divided into X-ray scanning and manual inspection.
Q: I heard that the first time they immigrated, they didn't have tax revenue. How do you say that tax revenue might be generated?
A: different countries have different regulations. For example, for immigrants, residents and citizens of the United States who have immigrated the most, the goods can be duty-free after one year of use. Canada is the use of articles for half a year can be declared duty-free, but there are some restrictions, the condition must be immigrants, residents, citizens and other overseas living for a full year, but dowry regardless of the old and new can apply for tax exemption; Australia and New Zealand can exempt goods that have been used for one year. For new goods, Australia will have 5% tariff and 10% GST, while New Zealand will have 5% tariff and 15% GST. Japan and Singapore are exempt from taxes on used items, with 5-7% excise tax on brand new items.
Q: I don't live abroad yet. Can I move there first?
A: yes, you can provide your friend's address and contact information first, and then correct the address to our company after the ship arrives at the port. You can also store the goods in our logistics center, but you need to pay the storage fee according to the volume and time of the goods.
Q: how do you compensate for any loss or damage in transit?
A: if your goods are lost or damaged in transit, the compensation standard of our company shall be subject to the "contract of carriage". Although our company is a professional company engaged in moving abroad, please take into account the long time span of moving abroad, many transit times and many unpredictable factors, we strongly suggest you to participate in dragonsea risk guarantee service, dragonsea risk guarantee service is underwritten by world-renowned private goods transportation insurance company, with low rate and fast claim.
Q: what's the difference between an international freight company and a moving company? Why is the price different?
A: Is the nature of the special international freight company to transport of goods trade is given priority to, all operating modes such as this is the customer's personal belongings as trade goods to export customs declaration, the cost is low, the general customs will not check, but for some furniture items such as freight company will ask the customer to do the commodity inspection, fumigation, and customs clearance at the port of destination, such companies also is in the form of trade in goods to deal with, costs than private goods customs clearance is much lower, but the customer should pay tax to the customs for this, the international freight company overseas distribution services are generally entrust logistics company, they will send the item to the customer designated address at the door, Other matters such as the following goods are completed by the customer himself. Moving company abroad are generally provide a full range of door to door service, professional packaging, door to private goods customs declaration and clearance, do not need fumigation, do not need to pay tax, destination service for the customer will deliver goods to home is put in place, dismantle the outer packing and remove garbage and provide a simple assembly services, and full service only need to provide copies of certificates and fill in several forms to complete, achieves truly for the customer easier then, these services are not a shipping company to complete.
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